Privacy Policy

1. Who We Are

Autohandled is a growth infrastructure company headquartered in Morocco, specializing in done-for-you marketing systems for language centers. We operate this website and provide associated digital services including advertising management, AI chatbot systems, video production, and web development.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a data subject. We are committed to protecting your privacy and handling your data with transparency and integrity.

2. Information We Collect

We may collect the following categories of personal data:

2.1 Data You Provide Directly

• Name, business name, and contact information (phone number, email address)
• WhatsApp messages and communications initiated through our CTA links
• Information shared during free consultation or onboarding sessions
• Billing information (processed by third-party payment providers)

2.2 Data Collected Automatically

• IP address and browser/device information when you visit our website
• Pages visited, time on site, and referral sources (via analytics tools)
• Interaction with advertising campaigns on Meta and TikTok platforms

2.3 Student Data (on behalf of Clients)

When we manage AI chatbot or lead funnel systems on behalf of a language center Client, we may process personal data belonging to prospective students (names, phone numbers, inquiry details). In this capacity, Autohandled acts as a data processor, and the language center acts as the data controller. We process such data strictly according to the Client's documented instructions and applicable law.

3. Why We Collect Your Data

We use the data we collect for the following purposes:

• Service delivery: To set up, manage, and optimize your marketing campaigns, chatbot systems, and other contracted deliverables
• Communication: To respond to inquiries, schedule consultations, and provide service updates via WhatsApp or email
• Billing: To process payments for services rendered
• Analytics & improvement: To understand how our website and campaigns perform and continuously improve our offerings
• Legal compliance: To meet our obligations under applicable laws and regulations
• Marketing (with consent): To send relevant updates about new services or offers — you can opt out at any time

4. Legal Basis for Processing

We process your personal data on the following legal bases under applicable data protection law:

• Contract performance: To fulfill our obligations under any service agreement with you
• Legitimate interests: To operate, improve, and promote our business in a manner that does not override your interests or rights
• Consent: Where you have explicitly opted in to receive communications or marketing from us
• Legal obligation: Where processing is necessary to comply with applicable regulations

5. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share data with trusted third parties strictly for the purposes of delivering our services:

• Meta Platforms (Facebook/Instagram): For advertising campaign management
• TikTok for Business: For advertising campaign management
• WhatsApp Business API providers: For chatbot deployment and automated messaging operations
• Google (Analytics, Workspace): For website analytics and business operations
• Payment processors: For secure handling of billing transactions
• Hosting & infrastructure providers: For website and service delivery

All third parties are contractually bound to process your data only as instructed and maintain appropriate security measures.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Client business information and service records are retained for 5 years following the end of an engagement, to comply with legal and accounting obligations
• Chatbot conversation logs and lead data are retained for no longer than 12 months unless required by the Client for longer-term CRM purposes
• Website analytics data is retained for 26 months in aggregate and anonymized form
• Marketing communications data is retained until you withdraw consent

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or destruction. These include encrypted communications, secure access controls, limited data access on a need-to-know basis, and regular security reviews. Despite these precautions, no system is 100% secure and we cannot guarantee absolute security of data transmitted online.

8. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

• Right of access: To receive a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your data in certain circumstances
• Right to restriction: To request that we limit the processing of your data
• Right to portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: To withdraw any consent you have previously given at any time

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and measure site performance. These may include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: To understand user behavior on the site (e.g., Google Analytics)
• Advertising pixels: Meta Pixel and TikTok Pixel may be used to measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

10. WhatsApp Communications

When you contact us through a WhatsApp CTA button on this site, your message and phone number are shared with Autohandled through Meta's WhatsApp Business platform. This communication is subject to Meta's own privacy policy in addition to ours. We will only use your WhatsApp contact details to respond to your inquiry and, with your consent, to provide updates about our services.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify active clients of significant changes via email or WhatsApp. The latest version will always be available on this page with the effective date clearly stated.

13. Contact Us

For any privacy-related questions, data subject requests, or concerns, please reach out to us: